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Welcome to Matiel's Website!

החזרות והחלפות

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

North America: 10-20 business days

Europe: 8-20 business days

Australia, New Zealand and Oceania: 10-25 business days

I’ll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Payment options

Secure options

Returns & exchanges

I gladly accept returns and cancellations

Contact me within: 14 days of delivery

Ship items back within: 30 days of delivery

Request a cancellation within: 24 hours of purchase

I don’t accept exchanges

But please contact me if you have any problems with your order.

The following items can’t be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

  • Custom or personalized orders

  • Perishable products (like food or flowers)

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently asked questions

Custom and personalized orders

Yes, we can customize and personalize your order. Meaning, we can change the color of the gemstones, we can add pictures, we can change the writing and engraving on the product. Minimum order of 30 units. For more details please send us a message.

Gift wrapping and packaging

We can wrap and add a card to any order. All our wrappings are green, therefore we wrap in nice paper bags and they are closed with colorful raffia.

Wholesale availability

We have wholesale availability. For prices and details please send us a message.

Where are the products made?

All of our products are designed and made by us here in Israel. All the materials used are 100% genuine such as the use of Holy soil from Jerusalem, Holy water from the Jordan River and so on.