Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
North America: 10-20 business days
Europe: 8-20 business days
Australia, New Zealand and Oceania: 10-25 business days
I’ll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
I gladly accept returns and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
I don’t accept exchanges
But please contact me if you have any problems with your order.
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Transaction Cancellation Policy:
The information you have ordered should be notified to us immediately.
Full credit within a maximum of 15 days, when the product arrived at the warehouse in Israel.
You can request a refund to this email:
Please contact us directly by phone – +972 3-5606-517, and send details by email – [email protected]
Yes, we can customize and personalize your order. Meaning, we can change the color of the gemstones, we can add pictures, we can change the writing and engraving on the product. Minimum order of 30 units. For more details please send us a message.
We can wrap and add a card to any order. All our wrappings are green, therefore we wrap in nice paper bags and they are closed with colorful raffia.
We have wholesale availability. For prices and details please send us a message.
All of our products are designed and made by us here in Israel. All the materials used are 100% genuine such as the use of Holy soil from Jerusalem, Holy water from the Jordan River and so on.